If your home warranty provider assigned Tip Top Air, you’re in the right place. We’ll guide you through next steps, scheduling, and updates.
We diagnose the issue and explain what we find in plain language.
We keep you updated when approvals or parts are needed.
We complete repairs that are authorized by your warranty plan.
We diagnose the issue and explain what we find in plain language.
We keep you updated when approvals or parts are needed.
We complete repairs that are authorized by your warranty plan.
Your warranty plan is unique. We guide you step-by-step so you always know what’s happening and what comes next.
Your warranty provider opens the claim and selects us as your service contractor.
We personally reach out to confirm a time that works for you — no guesswork, no runaround.
Our experienced technician carefully evaluates your system, pinpoints the issue, and explains everything in plain language.
If your warranty company requires repair approval, we coordinate directly with them to keep things moving.
Whenever possible, we complete the repair on the spot. If special parts are needed, we return quickly to finish the job right.
Once complete, we review everything with you and offer helpful recommendations to keep your system reliable for years to come.
Your warranty plan is unique. We guide you step-by-step so you always know what’s happening and what comes next.
Your warranty provider opens the claim and selects us as your service contractor.
We personally reach out to confirm a time that works for you — no guesswork, no runaround.
Our experienced technician carefully evaluates your system, pinpoints the issue, and explains everything in plain language.
If your warranty company requires repair approval, we coordinate directly with them to keep things moving.
Whenever possible, we complete the repair on the spot. If special parts are needed, we return quickly to finish the job right.
Once complete, we review everything with you and offer helpful recommendations to keep your system reliable for years to come.
Here’s a simple breakdown of what your warranty company handles — and what our team takes care of for you.
Home warranty service can feel unclear. Here are the typical steps, that you can expect from Tip Top Air, and where your warranty provider is involved.
Your warranty provider opens the claim and selects us as your service contractor.
We personally reach out to confirm a time that works for you — no guesswork, no runaround.
Our experienced technician carefully evaluates your system, pinpoints the issue, and explains everything in plain language.
If your warranty company requires repair approval, we coordinate directly with them to keep things moving.
Whenever possible, we complete the repair on the spot. If special parts are needed, we return quickly to finish the job right.
Once complete, we review everything with you and offer helpful recommendations to keep your system reliable for years to come.
Here are just some of the things people love about Tip Top Air.
"We make it a point to get our AC maintained every year before the heat wave hits, and Tip Top Air is our go-to. We had a great experience with Dimitry. He was so kind and took the time to walk us through all his findings so we actually understood the health of our air conditioner. They are consistently a reliable company; if you need honest service, ask for Dimitry!"
"Tip Top Air made the whole warranty claim process so much easier than I expected. The lady on the phone was incredibly friendly and helpful, taking the stress out of the paperwork. She scheduled an experienced tech to come out to us on a Saturday, which was so convenient for our schedule. Great communication from start to finish!"
"My husband tried his best to fix our unit, but he just didn't have the right tools for the job. We called Tip Top Air, and I’m so glad we did. They handled the warranty claim paperwork for us and the tech was able to refill the system in just 30 minutes. I can’t thank them enough, my hot flashes were absolutely killing me, and now I can finally breathe again."
"Trying to survive a California heat wave with a 15-year-old AC system that finally gave up the ghost was a nightmare. I called Tip Top Air, and they were incredible. Instead of leaving us to bake, they managed to replace the entire system in a timely manner. The crew was efficient and the new unit is running perfectly. They turned a stressful situation into a huge relief!"
"I woke up to a freezing house, imagine that in Van Nuys :) and was worried about finding anyone to help on short notice. Tip Top Air really saved the day! Even though it's the middle of winter, they got a technician out to my home the very same day. He was professional, found the issue immediately, and had the heat back on before the sun went down."
"I can't recommend Tip Top Air enough! Our AC stopped blowing cold air late Friday night just as the weekend heat started to climb. I was worried we’d be stuck waiting until Monday, but they managed to squeeze us in for an emergency visit. It’s such a relief to find a company that is actually responsive. A+"
Here are just some of the things people love about Tip Top Air.
"We make it a point to get our AC maintained every year before the heat wave hits, and Tip Top Air is our go-to. We had a great experience with Dimitry. He was so kind and took the time to walk us through all his findings so we actually understood the health of our air conditioner. They are consistently a reliable company; if you need honest service, ask for Dimitry!"
"Tip Top Air made the whole warranty claim process so much easier than I expected. The lady on the phone was incredibly friendly and helpful, taking the stress out of the paperwork. She scheduled an experienced tech to come out to us on a Saturday, which was so convenient for our schedule. Great communication from start to finish!"
"My husband tried his best to fix our unit, but he just didn't have the right tools for the job. We called Tip Top Air, and I’m so glad we did. They handled the warranty claim paperwork for us and the tech was able to refill the system in just 30 minutes. I can’t thank them enough, my hot flashes were absolutely killing me, and now I can finally breathe again."
"Trying to survive a California heat wave with a 15-year-old AC system that finally gave up the ghost was a nightmare. I called Tip Top Air, and they were incredible. Instead of leaving us to bake, they managed to replace the entire system in a timely manner. The crew was efficient and the new unit is running perfectly. They turned a stressful situation into a huge relief!"
"I woke up to a freezing house, imagine that in Van Nuys :) and was worried about finding anyone to help on short notice. Tip Top Air really saved the day! Even though it's the middle of winter, they got a technician out to my home the very same day. He was professional, found the issue immediately, and had the heat back on before the sun went down."
"I can't recommend Tip Top Air enough! Our AC stopped blowing cold air late Friday night just as the weekend heat started to climb. I was worried we’d be stuck waiting until Monday, but they managed to squeeze us in for an emergency visit. It’s such a relief to find a company that is actually responsive. A+"
Your appointment details are in the confirmation that was sent by text and/or email (look for the arrival window and address). Can’t find it? Check your claim status online or contact support.
If your appointment is today, you can check updates here. Once your technician is on the way, you’ll receive a notification (and tracking, when available). Please note, arrival times can shift when earlier jobs run longer than expected.
The service call fee is typically set by your home warranty contract (amount and whether it’s covered varies by plan). It is usually required for the initial visit/diagnosis, even if the final repair needs approval.
Coverage depends on your specific contract and what failed. Your warranty provider makes the final coverage decision based on plan terms, exclusions, and approvals.
Have more questions?
Check out our Frequently Asked Questions section.
