We’re here to make the process clear and keep your home comfortable.
- ©2026 Tip Top Air Inc.
- Privacy
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- Terms
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- Accessibility
Effective date: February 6, 2026
Last updated: February 6, 2026
These Terms of Use (“Terms”) govern your use of the Tip Top Air website (the “Site”). The Site is designed to help customers who were referred to Tip Top Air by a home warranty provider understand the service process, check claim status, and contact support.
By accessing or using this Site, you agree to these Terms.
The Site is operated by Tip Top Air (“Tip Top Air,” “we,” “us,” “our”).
This Site is primarily for customers whose home warranty provider has assigned Tip Top Air to a claim/work order. The Site is informational and support-focused. Any general HVAC information is provided to help you understand the process.
What we provide:
What we do not control:
Your home warranty provider controls plan terms, coverage decisions, approvals/authorizations, and service fee requirements. Your plan agreement and your provider’s determinations are the source of truth.
For convenience.
Any claim status shown on the Site is provided for convenience and may not reflect real-time changes.
Use the right identifiers.
You are responsible for entering accurate claim/work order and related information.
If something looks wrong.
If the status tool doesn’t match what you were told, contact Tip Top Air support and we’ll help you understand the next step.
Service communications.
If you contact us (or we contact you) about scheduling, service updates, authorizations, parts, or completion, you agree we may communicate with you by phone, text, and/or email using the information you provide or your warranty provider provides.
No marketing required.
These communications are intended for service and claim support, not promotional marketing.
Message and data rates.
If you receive SMS/text messages, message and data rates may apply based on your carrier plan.
Service fee and plan costs.
Any service fee, deductible, or plan-related charges are set by your warranty provider and plan terms.
Non-covered work.
If any work is not covered by your warranty plan, Tip Top Air will explain your options before proceeding.
Your use of the Site is also governed by our Privacy Policy. Please review it to understand how we collect and use information submitted through forms and claim-support tools.
Our content.
The Site and its content (text, graphics, logos, and layout) are owned by Tip Top Air or used with permission and are protected by applicable intellectual property laws.
Limited license.
You may view, download, and print portions of the Site for personal, non-commercial use related to your claim/support needs.
No reuse.
You may not reproduce, republish, distribute, or exploit Site content for commercial purposes without written permission.
You agree not to:
The Site may reference or link to third-party sites (including warranty provider portals). Those sites are not controlled by Tip Top Air, and their terms and privacy policies apply.
“As is.”
The Site is provided on an “as is” and “as available” basis.
No guarantee of uninterrupted access.
We work to keep the Site reliable, but we don’t guarantee the Site will always be available, error-free, or fully up to date.
No legal/coverage advice.
Information on the Site is not legal advice and does not replace your warranty provider’s plan agreement or official claim communications.
To the maximum extent permitted by law:
This section does not limit any rights you may have under applicable consumer protection laws.
If you misuse the Site or violate these Terms and that results in claims against Tip Top Air, you agree to defend and hold us harmless from those claims, losses, and expenses (including reasonable attorneys’ fees) to the extent permitted by law.
We may update the Site or these Terms to reflect improvements or operational needs.
When we update these Terms, we will revise the “Last updated” date above. Your continued use of the Site after changes means you accept the updated Terms.
These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. Any dispute related to these Terms or the Site will be brought in the state or federal courts located in California, unless applicable law requires otherwise.
We want the Site to be easy to use for everyone. If you have trouble accessing any part of the Site, contact us and we’ll help.
Questions about privacy or this policy:
Email: wecare@tiptopair.com
Phone: (323) 827-7727
We’re here to make the process clear and keep your home comfortable.