Effective date: June 04, 2026
This Privacy Policy explains how Tip Top Air (“Tip Top Air,” “we,” “us”) collects, uses, and shares personal information when you visit our website or use our claim-support tools—especially if you were referred to us by a home warranty provider.
This policy applies to personal information we collect through:
It does not cover websites or services you don’t own (for example, your home warranty provider’s portal). Their privacy practices are described in their own policy.
We collect information that helps us identify your claim, schedule service, and keep you updated. Under California law, businesses must explain what they collect and why.
Depending on what you do on the site or how you contact us, we may collect:
If your warranty provider assigns Tip Top Air, they may send us information such as:
When you use the site, we (or our service providers) may automatically collect:
We use personal information to:
Notice at collection: When you submit a form or use the status tool, we collect the information needed to provide that service and communicate with you. California law requires this notice “at or before” collection.
If you opt in to text messaging on our website forms (by checking the SMS consent checkbox) or by other means, Tip Top Air will send you SMS/text messages related to your service, such as appointment confirmations, scheduling updates, technician arrival notices, and service follow-ups.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use cases exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We share personal information only as needed to provide service and keep your claim moving. We never sell personal information, and we never share your mobile phone number, SMS opt-in data, or SMS consent with third parties or affiliates for their marketing or promotional purposes.
We may share updates needed to complete your claim (for example, diagnosis results, required parts, repair status, and scheduling outcomes). This sharing is limited to servicing your claim and excludes your text messaging opt-in data and consent.
We may share information with vendors that support operations, such as:
These companies act as service providers/contractors (subcontractors in support services) and are contractually required to use information only to perform services for us. They may not use your information, including your mobile number or SMS consent, for their own marketing.
We may disclose information if required by law, subpoena, court order, or to protect the rights, safety, and security of our customers, our team, or the public.
Cookies are small files stored by your browser. We may use:
Your choices: You can usually manage cookies through your browser settings. If we offer a cookie banner or preference tool, you can use it to adjust non-essential cookies.
We do not sell personal information, and we do not share personal information for cross-context behavioral advertising. Mobile information and SMS consent will not be shared or sold to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
If our practices ever change, we will update this policy and provide required opt-out options before any such change takes effect.
We keep personal information only as long as reasonably necessary to:
Retention periods can vary depending on the type of information and the service context.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure, but we work to prevent unauthorized access and misuse. California law specifically requires reasonable security practices appropriate to the information involved.
If you are a California resident, you may have rights to:
California’s privacy framework and required privacy policy disclosures are described by the California Attorney General and CPPA guidance.
You can submit a request by:
Email: wecare@tiptopair.com
To protect you, we may need to verify your identity (for example, by matching information you provide to what we already have about the claim).
If you use an authorized agent, we may request proof of authorization and still verify your identity as permitted by law.
Depending on where you live, you may have similar rights to access, delete, or correct your personal information. You can use the contact methods above to request help.
This website is not intended for children under 13, and we do not knowingly collect personal information from children under 13.
We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Effective date” above.
Questions about privacy or this policy:
Email: wecare@tiptopair.com
